Tenant FAQ - Alltrade Property Management
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Tenant Frequently Asked Questions

FAQ: Future residents

Do you have any units available that accept Section 8 or other third-party vouchers?

Yes! You can visit our website at https://alltradeproperties.com/listings and use the “Third Party Voucher” or “Section 8 Voucher” options to filter all the available units that accept some sort of assistance voucher!

How can I submit a rental application?

You can apply online at alltradeproperties.com by downloading our application and resident selection guidelines or apply in person at one of our Alltrade branch offices. 

What is the application fee?

The standard application fee is $35 for the first adult (over 18 years old), and $15 for each additional adult (over 18 years old). Application fees may vary from property to property depending on special offers or other requirements.

How long does it take to process an application?

The length of the application process primarily depends on how quickly you can get all the required materials to us. Generally, we can receive your application, complete screening, and have the results in 24 hours or less!

What are the qualifications for approval? Do you accept felons?

Please visit https://alltradeproperties.com/resident-selection/ for a detailed look at all of our screening parameters and to review our criminal history disqualifications.

What materials are required for a complete application?

All applicants (over the age of 18) must submit a completed and signed application, signed resident selection guidelines, their 3 most recent pay stubs (or another document proving proof of income), a copy of their valid ID, and their payment of the application fee. You can complete all of these via paper application or online.

Do you accept anyone with prior evictions?

Our Resident Selection Guidelines require that applicants have no eviction judgments in the last 7 years in order to qualify to rent from Alltrade. However, Alltrade is proud to present our Second Chance Leasing program, which gives applicants with a prior eviction in the last 1-7 years the opportunity to participate in an eviction forgiveness program. Please email info@alltradeproperties.com for more information!

Is it possible to apply for a property that I haven't viewed?

You may apply for a property at any time, but we strongly discourage renting a unit sight unseen. Once you apply, an Alltrade team member will be in contact to confirm some information and take your application payment and can discuss the matter with you then.  It’s important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should always check in-person whether the property matches their expectations and needs.

How can I visit a property?

This will depend on whether the property is a conventional apartment community with onsite staff or smaller property, such as a single-family home, duplex, or triplex. If you wish to view an apartment in one of our communities, you can visit the onsite office and coordinate with the Property Manager or Leasing agent on-site to take a tour. If you want to view a smaller property, you will need to visit the corresponding centrally-located leasing office to rent a key.

Do I have to sign a lease?

Yes. We will not give you keys or access to the property without signing a lease first. The majority of our properties come with a 12-month lease stating the responsibilities of both tenants and landlords covering the whole tenancy period.

Do I need Renter's Insurance?

While Alltrade does advise residents to obtain renter’s insurance, renters insurance is not required at the majority of Alltrade properties; however, this may vary depending on the property you choose to occupy.

Which utilities are tenants responsible for?

Each property has different utility requirements, so the tenant’s responsibility will vary based on the property. Typically, you can find this information in our individual listings or by contacting a property manager.

FAQ: Current Residents

What happens if I move out before my lease ends?

All of our leases are 12-month agreements. Should you decide to leave before your lease term ends, you will remain responsible for your rent payments until the unit is re-leased.

What is your security deposit policy?

Security deposit requirements may vary by property, but generally, the deposit is equal to one month’s rent. You must pay your security deposit in the form of money. We require that you pay this before we reserve a unit for you. This payment is non-refundable, even if you decide not to occupy the unit.

How do rent payments work?

Your rent is due on the first day of every month and is late on the 5th of the month (this late fee schedule may vary slightly from property to property, so check your lease agreement for confirmation). We offer a variety of payment options:

  • Online by visiting https://alltradeproperties.com/residents and clicking “Pay Online”.
  • Via credit/debit card (with a 3% processing fee).
  • Via ACH (0% processing fee).
  • With automated payments.
  • Mailed directly to our office. Don’t forget to indicate your address and unit number on the money order or check memo.
  • In-person via money order, check, credit/debit card, or ACH at an Alltrade branch office.

Please note that we do not accept cash payments in any Alltrade office due to security reasons.

When do you increase the rent?

If we do increase the rent, which doesn’t always happen, it will occur at the time of your lease renewal. Our decision to increase rental rates accounts for the property owner’s requests and relevant market conditions.

What is the late fee?

The late fee varies from property to property. Please contact your property manager or consult your lease agreement for the late fee specific to your property.

What is the grace period for paying rent?

The majority of Alltrade properties have late fees that hit on the 5th of the month, meaning you have until the 4th of the month to pay your rent before incurring a late fee. Please note that late fees may vary per property, but will be clearly outlined in your lease agreement.

What could I do to waive the late rent fees?

Pay your rent on time! To ensure we treat all tenants fairly, we do not waive late fees unless there is a clear system error or you have proof that you made your payment before the late fee period.

What happens if I can't pay rent on time?

Contact your Property Manager to discuss the possibility of a payment plan. Communication is key as non-payment of rent is the number one precursor to eviction.

What happens if I am under eviction?

In most cases, it is not too late to pay your rent. If you are facing eviction, you can contact your property manager to see what payment options are available to you (if any). We do require that you pay 100% of the balance owed in order to dismiss the eviction. Alltrade does retain the right to not accept payments from residents under eviction.

Can I have a roommate?

Yes, but all roommates must be on the lease. This means that any leaseholder wishing to have a roommate must submit an application and receive our approval. Skipping any of these steps violates the lease and could lead to lease termination.

What happens if my roommate leaves?

We evaluate each instance on a case-by-case basis. We do have a general policy regarding assigning your lease to another person. Please contact your property manager for more information!

Do you have 24-hour maintenance?

Yes, we have a emergency maintenance call line. This is monitored outside of regular business hours, over the weekend, and on holidays. Tenants can call this line at any time at 502-299-3798.

What do you consider an emergency situation?

Emergencies threaten the safety of anyone occupying the unit and/or pose the potential to cause property damage. For example, a burst pipe flooding the home or a sparking electrical outlet are both most certainly emergencies.

Can I change the locks to my unit?

No, changing the lock is a violation of the lease agreement terms. It is also a potential safety concern if we need to access the unit for any reason. If you need the locks changed due to safety concerns, you may submit a request for this in writing and Alltrade staff will complete the work. Even if we approve a lock change, you do not have permission to change the locks yourself.

Can managers and staff enter my home when I'm not there?

If there’s a need for managers or other staff to enter the property, we’ll notify you 48 hours beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for an emergency or for requested repairs. We will always leave a hangtag on the door letting you know that we were in the property. Alltrade staff may also need access to allow insurance agents or inspectors to enter the property.

You can always notify us if you wish to be present when staff enters the property and we will do our best, excluding required entries or emergencies, to honor your request.

Can managers and staff enter my home when I'm not there?

If there’s a need for managers or other staff to enter the property, we’ll notify you 48 hours beforehand. There are many possible reasons for the entrance of managers or staff. For example, landlords may enter the home for an emergency or for requested repairs. We will always leave a hangtag on the door letting you know that we were in the property. Alltrade staff may also need access to allow insurance agents or inspectors to enter the property.

You can always notify us if you wish to be present when staff enters the property and we will do our best, excluding required entries or emergencies, to honor your request.

FAQ: Alltrade Pet Policy

What is your pet policy?

Alltrade’s standard pet policy allows a maximum of (2) two pets per unit; all pets must be under 65 lbs. Alltrade does have some breed restrictions. Please note that some properties may not allow pets at all. Unauthorized pets will result in a lease violation. 

What are the pet fees?

The pet fees can range from property to property. The standard charges are a $200 non-refundable pet fee per pet and then $15 pet rent per pet, per month. For tax credit properties, please note that the standard fees are a $300 refundable pet fee per pet and $0 pet rent per month. Per Fair Housing guidelines, no fees apply for service animals or emotional support animals.

What pet breeds do you allow?

The standard Alltrade pet policy states that all pets must be under 65 lbs when fully grown. We do not permit pit bulls. Other pets Alltrade allows include dogs, cats, rabbits, birds, small caged animals (mouse, gerbil, guinea pig, hamster, rate, ferret). We consider exotic pets on a case by case basis, however, they must have a cage or container. Per Fair Housing guidelines, no breed restrictions apply for service animals or emotional support animals.