Submit a Maintenance Request

Community is our Company

At Alltrade, we are always working to ensure we provide our tenants with quality customer service. As such, we are excited to offer our residents the option to pay rent online through a secure web portal! Residents have the option to set up recurring ACH payments or process one-time transactions using a credit or debit card.

Please note: You must have an email on file with Alltrade to authenticate your account. If you need to update your email address, please contact your property manager or feel free to call our main office at 502-562-1985 and someone will be happy to assist you.

If paying online is not your thing, you can also pay your rent in the office or over the phone using your credit card or banking information or ask one of our dedicated team members about CashPay, where you can pay your rent at the grocery store and other participating locations!

More than150staff to assist you
Listings:5K+
Available7days a week
Serving you from3office locations

Have another question or want to submit a non-emergency maintenance issue? Contact us using the form below!

Submit a Maintenance Request

Eviction Prevention Assistance

Eviction Prevention programs offers a variety of support services to help get through financial difficulty for people of all backgrounds, races, income and ages. Anyone who is having difficulty paying for rent or utilities or have already received an eviction notice from your landlord is encouraged to immediately seek help. It's not to late and the resources below can get you started.

Filter: AllLouisvilleFayette CountyDurham, NC
Serving Zip Codes: 40059, 40027, 40222, 40223, 40241, 40242, 40243, 40245
A program offered by Alltrade Property Management that provides an alternative leasing opportunity to individuals who would be or have been denied housing due to unpaid apartment collection or previous rent, and/or any evictions older than 1 year. Please call or email info@alltradeproperties.com for detailed program information.

(502) 574-4377

Rental and other assistance through Louisville Metro government. Call to be referred to your closest Neighborhood Place or visit http://mapit.louisvilleky.gov/
Provides financial assitance, crisis intervention, mediation, and collaborations with other service providers.

(502) 584-1254

Provides free legal services to income-eligible individuals facing eviction. Legal hosts a Tenants' Rights Clinic every Wednesday at Noon.
This program teaches residents to manage utility bills, conserve energy and weatherize their homes. Offers some utility assistance based off available funding.
Geriatric & Extended Care programs which provide assistance with health care and housing.
They have information on emergency rent assistance programs, shelters and agencies that serve low income people and the homelessness. The Coalition for the Homeless publishes Street Tips – a local resource guide. http://louhomeless.org/wp-content/uploads/2012/11/2018-Louisville-Street-Tips.pdf
Serving Zip Codes: 40202, a portion of 40203, a portion of 40208

(812) 265-2157

Application for Assistance https://uscsalvationarmy.wufoo.com/forms/s2kdvgk10atoth/ : provides assistance with rent, food and utilities. People needing temporary shelter can visit the site during normal business hours.
Serving Zip Codes: 40118, a portion of 40219
Serving Zip Codes: 40228, 40291
Serving Zip Codes: 40204, 40205
Serving Zip Codes: 40023, 40299
Serving Zip Codes: 40213, 40217, 40219 (East of I-65), 40229
Serving Zip Codes: 40206
Serving Zip Codes: 40207
Serving Zip Codes: 40216

(502) 776-0155

Serving Zip Codes: a portion of 40203, a portion of 40211, 40212
Serving Zip Codes: 40218
Serving Zip Codes: a portion of 40208, 40209, 40214, 40215

(502) 935-0310 ext 242

Serving Zip Codes: 40177, 40245, 40258, 40272
Serving Zip Codes: 40210, a portion of 40211

(502) 671-4900

Offers emergency and family shelter, transitional housing, and veterans assistance.
Offers financial assistance with rent, utilities, prescription medications, job readiness, family services, etc. Each area ministry offers services tailored for the unique and diverse community in which the ministry operates. See area ministries.
The Homeless Services Program assists homeless, single-parent families as they work toward permanent housing. As families rebuild themselves emotionally and financially, case management includes goal setting and monitoring. Families are provided a private shelter unit, furniture and household items, a transportation allowance, service referrals, and housing counseling. Parents work on attaining high school degrees and moving into the workforce while living in the shelter.
The Red Kettle Cafe provides breakfast and dinner to anyone hungry in the community. Breakfast is served daily from 6:45 a.m. – 7:30 a.m., dinner is served each night for women and children at 4:45 p.m. followed by the men at 5:15 p.m.
Aides homeless persons and others in need in the inner city, Phoenix Hill, and Smoketown neighborhoods with clothing, emergency food, and social service referrals.
Rental, utility, and food assistance is administered for residents of Old Louisville.
This emergency shelter offers both day and night shelter, free meals and a host of programming and services.
Provides housing counseling and tenant/landlord support, as well as, financial assistance.
Available to prevent eviction or utility service disconnection at current residence. Eligible costs include rent, mortgage and/or utility payments. The Adult & Tenant Services referral line is open on the second Monday of each month at 8 a.m. The appointments slots are filled on a first-call, first-serve basis.
Manages public housing and provides affordable housing opportunities.

(859) 300-5300

Financial assistance is available for residents who risk service disconnection due to delinquent LEXserv billing accounts. Call for an appointment.
Provides temporary case management and financial assistance to help prevent homelessness.
VA supportive services to help Veterans who are homeless or at risk of homelessness and their families find and sustain permanent housing.

(859) 252-7706

Provides emergency shelter or financial assistance to individuals and families in an effort to prevent homelessness.
211 is a contact center connecting people with available resources like food, housing, health care, senior services, child care, legal aid, and more. Call 211 or text your 5-digit zip code to 898211.

(859) 254-8277

Financial assistance is distributed in grants to help ease the burden of mortgages, car payments, utilities, etc. Connects veterans with services and benefits.

(606) 475-0216

Kentucky regional office is able to assist Veterans across the state. The Direct Aid Program provides veterans and their families up to $200 per veteran per year and needs addressed have included shelter, rent, utilities, food, auto repair, clothing, and relocation.
The Council delivers services through eight community centers: four direct service agencies within Fayette County. Each council offers a variety of programs aimed at ending poverty: housing, education, employment, etc.

Available on website

Individuals and families across Louisville and the Jefferson County area who are in need of groceries, meals, or free food should not hesitate to call or stop by one of the centers referenced. Most of the organizations that offer this support will not turn anyone away who asks for help, regardless of their income, background, or religion.
Provides free legal services to income-eligible individuals facing eviction, dangerous living conditions, foreclosure, etc. Call for eligibility.
Short-term emergency shelter, hospital, and court accompaniment, legal clinics with local attorneys, support groups, counseling, and referrals for job training, housing, childcare, and other community services.
May be able to help those on the verge of homelessness and who have an eviction notice.
May have rent assistance for seniors age 60 and over.

(919) 688-6396

Offers free representation and advice for eligible individuals dealing with unsafe housing, prevent evictions and more.
May provide help to pay rent, utilities, and emergency expense.
Offers two housing and rent assistance focused programs. May assist with rent, utilities, food, burials, and more. Call for appointment.
The organization may provide funds to pay rent and often help with paying a security deposit on a new home or apartment.
Provides assistance in crisis situations including housing, food, clothing, financial, furniture, and counseling.
Provides temporary, emergency food and financial assistance, training classes, social work counseling.

(919) 286-3596

Provides food to the hungry Provides assistance with Duke power bills and gas bills.
Offers food, clothing, diapers, baby formula, household items, counseling and community referrals to those who are poor and needy.
LIHEAP is a federally funded program to assist low-income households facing a home heating crisis by offering seasonal financial assistance to prevent disconnection of utility service. Subsidy funding available in November and December by using an appointment-based system. Crisis assistance is available January through March (or until funds run out) for people facing disconnection of utilities; co-payment may be required for those who apply.

(606) 475-0216

Kentucky regional office is able to assist Veterans across the state. The Direct Aid Program provides veterans and their families up to $200 per veteran per year and needs addressed have included shelter, rent, utilities, food, auto repair, clothing, and relocation.

Tenant Resources

Alltrade Property Management Rental Application

You can easily apply online, but if you would prefer to fill it out on paper you can print our application here! Please note this is our standard application.

Alltrade Property Management Tax Credit Rental Application

You can easily apply online, but if you would prefer to fill it out on paper you can print our application here! Please note this is out tax credit (LIHTC) application.

Resident Selection Guidelines (Kentucky/Indiana)

Want to learn how to qualify to rent from Alltrade? Read this document! If you are planning to submit a paper application, make sure you print and sign this document and submit with your application!

Resident Selection Guidelines (North Carolina)

Want to learn how to qualify to rent from Alltrade? Read this document! If you are planning to submit a paper application, make sure you print and sign this document and submit with your application!

Reasonable Accommodation/Modification Request Form

If you or a household member has a disability and is requesting a reasonable accommodation or modification to have equal use and access to your unit, print and complete this form and return it to your Property Manager.

Reasonable Modification/Accommodation Request: Verification of Status as a person with a Disability

This form must be completed by a licensed professional (see specific list on actual form) or agency qualified to assist with persons with disabilities. A copy of the Reasonable Accommodation or Modification Request form should be provided to the individual completing this form.

Resident Grievance Procedure

It is certainly Alltrade's goal to provide quality customer service and equitable service to all of our customers. However, if you would like to file a formal grievance, please click the link to learn how you can file do so.